Workplace survey OutcomesA survey is an excellent way of gathering input from large Quantitative data on staff satisfaction numbers of people. It can be used to measure peoples Quantitative insights into peoples work satisfaction with their existing work environment, which willprocesseshelp to identify areas for improvement. Surveys can alsoRecommendationsbe used to gain an insight into peoples work processes by Check out existing survey methods, for example from the Center for People and Buildings (www.asking them which activities (e.g. solo work, group work,, WPA ( and Leesman etc.) are critical to them. It is important to note, however,( a survey basically measures peoples opinions. To Make sure the surveys timing isnt too close that of other surveys (e.g. regular staff satisfaction be able to interpret the outcomes, survey data should besurveys).triangulated with data from interviews, workshops and Critically review all survey questions beforehand occupancy measurements.(surveys tend to be too long).Combine the survey with interviews, occupancy measurements and an analysis of the buildings design in order to be able to interpret the outcomes accurately. Spatial analysis OutcomesAnalysing the existing spatial layout will provide insight into Baseline data on the existing use of spacewhat people are currently used to and baseline data for the An understanding of what employees are new concept. The analysis should look at the general use ofcurrently used tospace (e.g. square metres per employee/workspace) andRecommendationsat the kinds of work settings that are provided in the current When analysing the use of square metres (i.e. per person and per workstation), make sure that situation. Ideally, you should learn three things about eachit is clear what the square metre measurement space type: (1) the design characteristics of the space, (2)refers to (gross floor area, net floor area, peoples satisfaction with it, and (3) the degree to which lettable area, etc.) Try to get accurate digital files of the existing the space is used. office floor layouts as that makes it easier to analyse the use of space.Connect the spatial information (quantity, size, features) to satisfaction data (e.g. from a survey) and use data (e.g. from occupancy measurements).Occupancy measurements OutcomesOccupancy measurements provide insight into the extent Quantitative data on space occupancyto which employees use the available work settings.RecommendationsOccupancy data can be gathered by using either human Measure the occupancy levels of workspaces, observers or digital sensors. The outcomes are key tomeeting spaces and support spaces. determining the sharing ratio for the concept, which is Communicate clearly when and why the occupancy measurements will take place and the ratio between people and workstations. The lowerthat they are not being used to collect data on the occupancy levels, the higher the potential for sharing.individuals.When analysing the data it is important to look at both Make sure that the measurement period is representative (i.e. avoid holiday periods).average occupancy (occupancy levels averaged over Be aware that occupancy measurements a period of time), peak occupancy (the highest levelreflect current usage, based on existing measured), and the frequency with which they occur behaviours. Future use patterns may be different.(more on this on page 63)Combine occupancy measurements with interviews in order to be able to interpret the outcomes (i.e. why are certain spaces intensively used or underutilized?)42