The term user is used in this book to refer to the people who will actually use the building once it is completed. Depending on the type of building, these are office workers, teachers, students, doctors and nurses, and support staff such as cleaners, receptionists, caterers, facility managers and maintenance staff. All these types of users have wishes and demands concerning the building that need to be taken into account in the briefing process. In practice, users do not often play a formal role in the briefing process, yet it could be argued that they are a projects most important stakeholders. After all, they are the ones who will be using the building once it is completed, and it is their well-being that will be affected by the buildings design. The ultimate goal of briefing should therefore be to create a building that is loved and liked by its users. Hopefully, this book can contribute to achieving this goal. 9