b'Topics109 What experts say179Functionality 110 John Worthington 180Efficiency 111 Kristian Kreiner 181Flexibility 113 Erik Wiers 182Sustainability 115 Gijs Rikken 183Architectural expression 116 Harald Nikolasen 184Urban fit117 Jaap de Koning186Safety and security 119 Leentje Volker 187 Accessibility 121 Arto Kiviniemi189Facility management 123 Kurt Neubek190Health and wellbeing125 Evodia Alaterou 192User experience 126 Silvio Carta 194Techniques131 Cases199Document analysis 132 Westland Townhall (NL)200Literature review 133 Boijmans Van Beuningen Art depot,Benchmarking 135 Rotterdam (NL) 208Interviews 136 Holland Casino, Venlo (NL)216Surveys 137 Library of Birmingham (UK)224Project visits 138 IKC Zeeburgereiland, Amsterdam (NL) 232Observational studies 139 Maersk Tower Copenhagen (DK) 240Occupancy measurements 141 Alkmaar Central station (NL)248Walk-throughs 142 New National Museum, Oslo (NO) 256Objectives workshops 143Social network analysis 145 Bibliography267Future workshops 146Persona method 147 About the sponsor271Scenario studies 149Charrettes 150 About the authors272Pilot projects 151Design studies 153Organization157Steering committee158Briefing team159Work groups 160Focus groups 161Client advisers 162Briefing and BIM167Collating information 168Texts versus models 169Spaces and other objects 170Decomposition 171Typicals 172Design verification 173Test plans174Reusing requirements 175'